Privacy Policy and Cookies

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Cinda Clothing respects your privacy.

Any personal information you provide to us including and similar to your name, address, telephone number and e-mail address will not be released, sold, or rented to any entities or individuals outside of Cinda Clothing.

At CINDA we are committed to protecting the privacy and security of our customers by complying with The General Data Protection Regulation 2018. We want our customers to be re-assured of their safety when shopping with us, and would like you to understand how we use your data to offer a better and more personalised service. We stand by the following statements:

1. We protect your data
2. We will never sell your data to anyone
3. We will only use your data to improve your experience
4. You can opt out of our marketing emails at any time – although we rarely send any
5. We won’t keep your data for longer than we need it
We strive to keep your data secure and protected and although no company can guarantee 100% security, we do our upmost to be as secure as we possibly can. For further information on our policies and how we process your data please read the relevant sections below. If you have any further queries or are unsure of anything, please feel free to contact us using the details in the ‘Contacting us’ section.

What information is being collected and why?

When placing an order with us we collect and store the following details:
Full name Address (shipping name & address if different from billing) Phone number Email address

Please note: We do not store any credit card or payment informaition. Your payment information is stored in the system of the payment method you checked out with. Our system simple stores the payment method selected and a unique trasaction ID so that we can locate the payment in the future.

Below is an explanation of why we store your data and what we do with it:

Name, address & contact details

How is it used?Why?
To deliver your orderContract: This is to fulfil our contract with you.
To keep you updatedLegitimate interest: We use your contact details to keep you updated with the status of your order.
To prevent fraudLegal obligation: To allow us to detect and prevent fraudulent transactions on our website and to provide evidence if any occur.

Contact History

How is it used?Why?
Provide you with customer serviceContract: We have to keep this to fulfil our contract with you. To provide the best customer service we need to ensure our staff are well informed.

Purchase History

How is it used?Why?
Process ReturnsContract: We need your order history in order to correctly process any refunds or exchanges to fulfil our contract with you.
Provide customer serviceContract: We must keep a record of your purchase history in order to keep our staff well informed when discussing orders with customers.

Device Information

This includes things like your browser, operating system, screen resolution, IP address as well as any preferences you may have selected when previously visiting our site.

How is it used?Why?
SecurityLegal obligation: Tracking the devices usage on our website allows us to have more accurate information when investigating any for of cyber attack on our website. As a responsible Company in the event of a breach we must be able to gather as much information as possible in order to resovle the issue.
Detect bugs / errorsLegitimate interest: By tracking the device usage we can get valuable insight into whether specific devices or browsers are having problems with our website, allowing us to pin-point and rectify any issues quickly.
Personalisation of preferencesLegitimste interest: We use some of this data to remember preferences you made on our Site previously. For example the currency you have chosen, your location, sorting order or products etc.
Personalisation of productsLegitimste interest: To show you previously browsed products or to send abandoned cart email reminders of items you failed to check out with intially.

Competition Entry

How is it used?Why?
Contact the winnerContract: To fulfil our contract with the competition winner we must keep a record of all entries. Once the competition is over we will delete the data as per our retention policy for this process.
To inform of new competitionsConsent: When entering a competition you will have the option to opt in to receive updates on future competitions. If selected we will keep you informed.

Marketing information

How is it used?Why?
To provide better email marketingConsent: If you have opted in to our mailing list we will store your name, email address and data based around your interactions with our emails. This will help us to improve and personalise your experience.

You can refuse to give us your personal information, however you will not be able to check out on our website and therefore will not get the best experience from us. You also have the option to disable cookies on our site, however you must be very careful not to turn of our essential cookies which allow you to purchase items. Please see our cookie policy below for further details.

Who do we share your information with and why?

Sharing your information

In order for our business to operate and for us to be able to provide you with the best service, we have to share data with certain categories of companies, these are:

  • Shipping couriers to get the orders to you.
  • Payment providers to allow the collection of your payment and prevent fraudulent transactions.
  • Web hosts, which keep our site online and reliable.
  • Cloud based warehouse management platform to improve the efficiency of our operation.
  • Cloud based customer service platform to streamline our communication and improve our service. We may also store your email address and name in our live chat system but only once we have engaged in conversation with you through that system.
  • Review platform after making your purchase you will be sent an email from our review platform, which will allow you to make a unbiased review of our company.
  • Email marketing software, providing that you have opted in to the service

Before sharing information with any other company we operate a procedure of due diligence in order to check that your information is being processed in-line with our policies and in compiance with The General Data Protection Regulation 2018. We will not form partnerships with business’s that process data in an unsecure manner.

We do not keep records of your credit card / payment information. All financial transactions are processed directly into our payment providers systems which are highly secure and regulated.

We also provide aggregated data to marketing and analytics companies which is used for user profiling to provide more targeted content in the future. However we ensure that this data cannot identify you as an individual.

Selling your information

Under no circumstance does Cinda Clothing Ltd or any of its staff sell any of our customers personal data to any third party company.

Countries outside of the EU

The personal data that we collect from you may be transferred to / stored at, a suppliers outside of the European Economic Area (“EEA”). This may be a shipping courier, tehcnology partner, payment provider or any other supplier neccessary to complete your transaction and serve you as a customer. If we have to transmit your data to any company outside of the EEA we will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

How long do we keep your information?

At Cinda Clothing Ltd. we have developed a retention policy for each category of data, this is based on the type of data, the use of this data and any legal requirements that may require us to keep this data for a specific amount of time.

You can be assured that we will not unnecessarily keep your data without purpose or without legal obligation. For example we may have to keep your data to support a legal claim. Alternatively we may remove your data sooner than anticipated if you have excercised your right to be forgotten (where it applies).

For marketing emails we have implemented a retention policy based on user interaction and customers with no interaction for a set amount of time will be automatically removed from our list and may have to opt back in to further communications.

Marketing messages and advertising

Cookies

We use cookies when you visit our Site. A cookie is a small file which is stored on the hard drive of your computer or in your browser when you visit a Site. Cookies allow the user of the Site to take advantage of the full functionality. At Cinda we use cookies to allow our customers to add items to the cart, remove items from the cart, checkout, show you your recently viewed products and much more. These cookies do not store any sensitive information such as credit card details, date of birth etc.

The cookies that we use fall into the following categories:

Essential Cookies: These cookies are essential to the functionality of our site and if they are turned off or blocked you may not be able to perform the basic functionality such as checking out or adding an item to the cart.

Analytical / Marketing cookies: These cookies collect usage data from the Site which we aggregate and report on to give us insight into how our customers are using the Site. This allows us to optimise the Site, improve the performance and usability and offer our customers more personalised content as well as help us to identify and fix any bugs within the Site.

Preference Cookies: These cookies help to remember any preferences you may have selected whilst on the site to make things smoother on your return. This could include, currency, location or even the number of products you prefer to see on a category page.

Blocking cookies

You can block cookies by changing the setting of your browser, which allows you to refuse all or some cookies. Note: if you block all cookies, which includes essential cookies, your access to all or parts of our website, together with some services of our site, may be restricted. For more information about blocking cookies you can visit these websites: www.aboutcookies.org or www.allaboutcookies.org.

Links to other sites

Throughout our Site we may link out to external websites, relevant content and partners. Cinda Clothing Ltd. can not be held responsible for the security of the content on these sites. We will always endeavour to link out to sites that we trust, however once you click a link please take your time you read the privacy policy of the external website before releasing any personal data or engaging further.

Your rights?

Under the European General Data Protection Regulation you have a number of rights in regards to the way your personal information is processed:

  • The right to be informed about how your personal information is being processed
  • The right to access the personal information we hold about you via a subject access request
  • The right to request the correction of inaccurate personal information we hold about you. Please note some of this may be able to be changed your self within you’re my Account dashboard. This would include your name, address and email address details.
  • The right to opt out of direct marketing messages. This can be done by clicking the ‘unsubscribe’ link in the footer of all marketing emails, or by contacting us using the information below.
  • The right to be forgotten. This means that you have the right to request that we remove you from our systems. Depending on the nature of the request there may be some data that we have to keep for legal purposes.
  • The right to data portability. Meaning the right to request that we transfer all or some of your data over to another service.
  • The right to make a complaint to your data protection regulator

If you would like to exercise any of the above rights or need further information please contact us using the information below.

Contacting us

If you have any questions or feedback in relation to our privacy policy, please feel to contact us. Also if any of the following apply to you don’t hesitate to contact us:

  • You feel there has been a miss-use of your data
  • You have noticed any suspicious activity or have received a suspicious email from us
  • Would like to exercise you right to be forgotten
  • Would like to exercise your right to a subject access request
  • If you would like to exercise any more of your rights as mentioned above (see “Your rights?” above)

You can contact us by emailing info@cinda.co.uk

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